Tibetan Echo ("we," "our," or "us") respects your privacy. This Privacy Policy explains how we handle your personal information when you visit or make a purchase from our Shopify store (https://tibetanecho.com/).

1. Information We Collect

We collect the following types of information:

• Contact & Shipping Details: Name, email address, shipping/billing address, and phone number when you place an order or create an account.
• Payment Information: Credit card details are processed securely by our third-party payment partners (such as Shopify Payments and PayPal). We do not store your full card details.
• Technical Data: Information such as your IP address, device type, and browser information collected through cookies to improve site performance.
• Order History: Details of the products you purchase and your transaction records.

2. How We Use Your Information

Your information is used to:

• Process, fulfill, and deliver your orders.
• Communicate with you and provide customer support.
• Improve our website, services, and user experience.
• (With your consent) Send you marketing emails about new products or special offers. You may unsubscribe at any time.

3. Sharing Your Information

We do not sell your personal data. We only share your information with trusted service providers necessary to operate our business, including:

• Shopify: Our e-commerce platform that stores and processes your data securely.
• Payment Processors: To securely process your payments.
• Shipping Carriers: Such as postal services or DHL to deliver your orders.

We may also disclose information when required to comply with law or legal requests.

4. Your Rights

You have the right to:

• Access and update your personal information through your account.
• Request deletion of your personal data.
• Opt out of marketing communications at any time.

To exercise these rights, please contact us.

5. Data Retention

We retain your information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law.

6. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, you can reach us at:

Email: echotibetan@gmail.com